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Public Inquiries

  
Customer Service Commitment – Ombudsman
We at Mizrahi-Tefahot believe in providing high standard professional and personal service. We believe in consistent improvement of service, which is at the top of our priorities. We see a complaint as an opportunity to improve the relationship between the Bank and its customers, while strengthening the customer’s trust in and satisfaction from the Bank.
We are committed to handling each inquiry in keeping with the values of the Bank’s Code of Ethics: creditability, trustworthiness, human dignity, excellence, commitment, integrity, fairness and transparency.
We undertake that each inquiry received by the Ombudsman be acknowledged within two business days of its receipt, and fully and professionally answered up to 45 days from the day of its receipt.

The Ombudsman can be contacted by:
Phone: +972-76-8170017, from 8:00 to 16:00
Post: Ombudsman, Bank Mizrahi-Tefahot, P.O. Box 3450, Ramat Gan 5213603
Fax: +972-76-8622793
E-mail: pzibur@umtb.co.il
In order for us to best handle your inquiry, please attach as many details as possible, as well as your personal details: name, ID number, address, bank account number (if any) and your contact details.

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